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Terms and conditions of purchase
These terms govern purchases made by consumers on VintageStickerFactory.com, under the trading name Vintage Sticker Factory.
1. Identification and contact
- Owner and seller: Vintage Sticker Factory Ltd, trading as Vintage Sticker Factory.
- Registered office: 20 Wenlock Road, London N1 7GU, United Kingdom.
- Email: service@vintagestickerfactory.com.
2. Products and made-to-order manufacturing
We manufacture our products to order, after receiving the order and its payment. The characteristics, design, dimensions, colour, orientation and available options are described on each item's product page.
Before purchasing, please review the design and the catalogue options selected. If you notice an error, contact us as soon as possible to check whether it is still possible to amend the order.
Our catalogue products retain the right of withdrawal even though we manufacture them after receiving the purchase. Choosing among the available standard sizes, colours or orientations does not remove this right. Its conditions are explained in the returns policy.
3. Order, payment and confirmation
Before confirming the order, the customer may review the items, their options, the delivery address, the shipping method and the total amount. Payment is made through the means available during the purchase process.
The contract is formed when the order is confirmed with an obligation to pay and payment has been completed successfully. We will send a confirmation by email with the order details and the applicable conditions in a format that can be retained.
4. Prices, taxes and shipping costs
Prices shown to consumers are final prices and include any taxes legally chargeable on the sale. Initial shipping costs are shown separately before confirming the order. No charges will be added that have not been previously disclosed and accepted.
If the destination requires an import, before payment we will inform you of any taxes, duties or customs clearance charges that may be payable by the recipient, whether they are included and, where they cannot be calculated in advance, of the possibility that they may be charged. This notice does not transfer to the customer tax obligations that legally belong to the seller.
5. Preparation, dispatch and delivery
Dispatch means the physical handover of the parcel by us to the postal service or carrier. Delivery to the customer means the material receipt of the order by the customer or by a third party they have designated, other than the carrier.
Unless a different period is agreed for a product before purchase, we will dispatch the order within a maximum of 2 working days, counted from the working day following receipt of the order and its payment. Working days are Monday to Friday, excluding public holidays at the place of manufacture and dispatch.
Standard postal transit is estimated at 2 to 10 working days from dispatch, depending on destination and service. This estimate is not a promise of delivery within 48 hours. The specific delivery information shown before purchase forms part of the order's terms.
Unless a different period is expressly agreed beforehand, delivery to the customer will take place without undue delay and, at most, within 30 calendar days from the conclusion of the contract. Postal or customs incidents will be communicated and handled without removing the consumer's rights.
See the details in our shipping conditions.
6. Incidents during transport
Although the postal operation is carried out by the carrier, Vintage Sticker Factory remains the customer's point of contact and retains the legal responsibilities of the sale. For shipments we contract or offer, the risk of loss or damage remains with the seller until the order is materially received.
Tracking helps to verify dispatch, delivery attempts and receipt. A tracking status does not prevent a claim and does not by itself constitute incontrovertible proof against evidence of an incorrect delivery. Availability of the parcel at a post office does not equate to its material receipt by the customer.
If the applicable delivery period is not met, the customer may require delivery within a suitable additional period. If this is also not met, they may terminate the contract and obtain the corresponding refund. This additional period will not be required where immediate termination is legally justified, for example if we refuse to deliver or fail to meet an essential delivery date agreed before purchase.
These rights also apply to made-to-order products. Making a claim with the carrier and its internal investigation periods do not suspend the customer's legal rights.
7. Withdrawal, changes and cancellations
The customer may withdraw from the purchase of our catalogue products within 14 calendar days of receiving them, without needing to justify the decision. They may also notify withdrawal before receiving them, even if manufacturing has already begun.
If you wish to amend an order rather than withdraw from it, please contact us as soon as possible to check whether the change is possible and to agree its terms. This does not limit the exercise of the right of withdrawal.
The procedures, return costs and refunds are explained in the returns policy. No prior authorisation is required to exercise a legal right.
8. Legal guarantee and incorrect or defective products
We are liable for lack of conformity in accordance with applicable regulations. This includes, among other cases, products that do not match what was contracted, manufacturing defects, incomplete items or failure to meet advertised characteristics.
For consumers in other European Union countries, the legal minimum of 2 years is respected, along with any longer period or greater protection that applies. In the United Kingdom, its statutory rights of conformity and claim periods apply, without limiting them to a uniform 2-year guarantee.
Depending on the case and applicable law, the customer will be entitled to free repair or replacement and, where applicable, a price reduction or termination with a refund. The rights of rejection and immediate refund recognised by applicable law are also respected.
Normal wear and tear or damage caused solely by incorrect use or installation do not, by themselves, constitute a lack of conformity. This rule does not exclude design defects, insufficient instructions or failure to meet advertised durability or fitness.
9. Orders returned due to non-collection
If the shipment is returned to our workshop because the customer did not collect it, we will check the address used, the delivery attempts and the collection notices. Non-collection does not by itself amount to a statement of withdrawal or automatically produce a refund.
Where the return is attributable to the customer and they wish to receive the order, they may request its reshipment for a total amount of €5, payable before the new dispatch. This amount will not be charged if the return results from our error or from an incident attributable to the carrier we contracted.
We will keep the returned order free of storage charges for an initial period of 30 calendar days from its receipt at the workshop and will notify the customer of its return and the available options. If notice is given later, the period will be extended so that the customer has at least 30 calendar days from that communication.
The passing of this period does not automatically mean abandonment, loss of amounts paid, or authorisation to destroy the products. If we receive no response, we will send a final notice. Any subsequent disposal of the goods will require the express authorisation of their owner or a specific legal basis permitting it, with the required notices and periods. Goods subject to a pending claim will not be destroyed.
The full procedure and the treatment of possible refunds are set out in the returns policy.
10. Claims and consumer rights
You can report any incident to service@vintagestickerfactory.com, stating the order number and a description of the problem. We will handle claims without requiring waiver of legal rights or of the payment method's claim mechanisms.
These terms apply subject to the mandatory rules on consumer protection and the corresponding rules on judicial jurisdiction. They do not deprive the customer of the protection afforded by the law of their habitual residence where applicable.
Any change to these terms will apply to orders placed after its publication. Earlier orders retain the terms that applied to them when contracted, unless a valid agreement more favourable to the customer applies.